Thank you for shopping with Gonimble! This policy explains how we process, ship, and deliver orders placed on gonimble.com. If you have any questions after reading it, please reach out to our support team.

1. Order Processing Time

Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding major U.S. holidays). Orders placed on weekends or holidays are processed the next business day.

You'll receive a confirmation email when your order is placed, and a separate shipping confirmation email with tracking information once your order ships.

2. Shipping Rates & Free Shipping

We currently ship to addresses within the United States only.

• Orders of $50 or more (after discounts, before tax) ship free via standard ground shipping.

• Orders under $50, and all expedited shipping options, are calculated at checkout based on package weight, dimensions, and destination.

Exact shipping costs and available speeds are shown at checkout before you complete your purchase.

3. Delivery Times

Delivery times are estimates provided by our shipping carriers and begin once an order has shipped (after the 1–2 business day processing window). Actual delivery times may vary due to carrier delays, weather, or high-volume periods such as holidays.

• Standard Ground: typically 3–7 business days

• Expedited options (if selected at checkout): typically 1–3 business days

4. Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your package's progress. If you haven't received tracking information within 3 business days of placing your order, please contact us.

5. Shipping Address & Undeliverable Packages

Please double-check your shipping address at checkout — we are not able to redirect a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

6. Lost or Damaged Packages

If your order arrives damaged, or tracking shows delivery but you haven't received your package, please contact us within 7 days of the delivery date (or expected delivery date) so we can help resolve the issue with the carrier.

7. P.O. Boxes & Military Addresses

We currently ship to standard U.S. street addresses. If you need to ship to a P.O. Box or an APO/FPO/DPO military address, please contact us before placing your order to confirm availability.

8. Questions

For any shipping questions, reach out to our support team and we'll be happy to help.